topic Re: Promotional Offer in Get Support

Promotional Offer

EJW1 — Thu, 22 Jan 2026 03:10:35 GMT

I deleted the promotional offer text message that was texted to me. Can US Mex 5G/60GB $34. Please resend the text. Thank you

Re: Promotional Offer

slusagm — Thu, 22 Jan 2026 03:12:36 GMT

try send Yes to short code "5474", which was the code send you the promo text

or you can ask PM and tell them you got the text and would like to get the plan now

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Promotional Offer

computergeek541 — Thu, 22 Jan 2026 11:54:52 GMT

@slusagm wrote:
try send Yes to short code "5474", which was the code send you the promo text
or you can ask PM and tell them you got the text and would like to get the plan now
Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen
But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

The ticket part shouldn't be needed. Public Mobile doesn't know and has no way of knowing if the customer has deleted the text message or not.