topic Cannot subscribe with my credit card: Payment Failed in Get Support

Cannot subscribe with my credit card: Payment Failed

Shubham17 — Thu, 22 Jan 2026 04:56:15 GMT

Hello,

I am trying to pay for my subscription with my credit card but the payment is failing.

The error I get is:

Payment Failed: please try again or use a different payment method.

I am using a credit card issued by a bank in the US. I also tried using a debit card issued by a Canadian bank but that fails too.

@CS_Agent

Re: Cannot subscribe with my credit card: Payment Failed

hairbag1 — Thu, 22 Jan 2026 05:07:35 GMT

@Shubham17

you must download the Public Mobile app to sucessfully activate the account. You can't use a usa payment card...only Cdn Visa credit / debit or Mastercard credit / debit will work.

Re: Cannot subscribe with my credit card: Payment Failed

Shubham17 — Thu, 22 Jan 2026 05:10:48 GMT

From the app, I tried adding my debit card. It is a Mastercard but it still fails. Error:

Credit card validation failed. Please try again.

Re: Cannot subscribe with my credit card: Payment Failed

hairbag1 — Thu, 22 Jan 2026 05:15:32 GMT

@Shubham17

you may have to message Customer Support for their help. Use this link...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot subscribe with my credit card: Payment Failed

victorbrates — Thu, 22 Jan 2026 08:46:58 GMT

enter info correctly as its written on bank statement ,name middle name (if any), last,and bank card issued by Canadian or American financial institutions and are associated with addresses in Canada or the U.S,meaning bank's address.alsohas to have sufficient funds.check address same as in the app reg and bank statement, verif code send to email, instead

Re: Cannot subscribe with my credit card: Payment Failed

computergeek541 — Thu, 22 Jan 2026 11:38:08 GMT

@victorbrates wrote:
enter info correctly as its written on bank statement ,name middle name (if any), last,and bank card issued by Canadian or American financial institutions and are associated with addresses in Canada or the U.S,meaning bank's address.alsohas to have sufficient funds.check address same as in the app reg and bank statement, verif code send to email, instead

The above doesn't apply as the name of the cardholder is not checked, nor is it asked for by the Public Mobile payment system. With the exception of postal code, the address isn't checked either.