topic Re: Phone Service acting weird in Get Support

Phone Service acting weird

taherkhan — Tue, 04 Jan 2022 23:17:15 GMT

Hey guys,

So I am having difficulty sending pictures via text message and also creating groupchats via text message,

It does not let me do either!

I am on the 30$/30 day plan (Unlimited talk and text canada wide with some data)

Was wondering if there is a fix for this or any one else experience this?

Re: Phone Service acting weird

LEGO — Sun, 24 Jun 2018 17:34:00 GMT

You need to setup APN network and enable Data on your phone for your MMS to work.

Please, read this: click here

Re: Phone Service acting weird

taherkhan — Sun, 24 Jun 2018 17:36:18 GMT

So my data must be on to send pictures over the celluar network? Did not know that!

Re: Phone Service acting weird

taherkhan — Sun, 24 Jun 2018 17:36:55 GMT

Also what about groupchats? Why am i unable to create those!

Re: Phone Service acting weird

LEGO — Sun, 24 Jun 2018 17:38:00 GMT

All Public Mobile Text option plans include data in order to send and receive MMS, you must have data enabled for the MMS to get through. The MMS data itself will not count against your plan data (even if your phone says it is).

Re: Phone Service acting weird

srlawren — Sun, 24 Jun 2018 17:54:45 GMT

@taherkhan wrote:
Also what about groupchats? Why am i unable to create those!

@taherkhan group chats use MMS, not SMS, and as @LEGO noted, MMS requires your mobile data to be able to send and receive. This is why you cannot create group chats with mobile data turned off.

Re: Phone Service acting weird

taherkhan — Sun, 24 Jun 2018 19:58:33 GMT

OKay! Thank you for the info!