topic Re: Urgent - replace physical sim with esim in Get Support

Urgent - replace physical sim with esim

Olwyn1995 — Wed, 21 Jan 2026 17:16:50 GMT

I need to replace my physical sim with an esim Urgently

i have lost my physical SIM card and need an eSIM replacement with the same phone number urgently so that I can access my online banking

Re: Urgent - replace physical sim with esim

BKNS27 — Wed, 21 Jan 2026 17:20:29 GMT

@Olwyn1995

To replace with eSIM on the same account. Just login to your account on the PM app and purchase an eSIM under Accounts then Purchase SIM Card and there is an option for eSIM.

Re: Urgent - replace physical sim with esim

softech — Wed, 21 Jan 2026 17:21:01 GMT

@Olwyn1995

you can do so if you can login using email or voicemail to receive 2FA

first, download the app on your new phone and login. If you have problem with receiving 2FA code, click "Didn't Receive code" or "Resend code" and choose either Send email or Send voice message

Once logged in, Click Account from the bottom, then click Purchase SIM Card and select eSIM.

Once it confirms your phone is eSIM compatible, click Pay $ and Install

If you cannot login the app to buy eSIM, then the fastest way is to go to a Telus/Koodo/Mobile Klink store and buy a Public Mobile sim card. Then message PM CS agent and ask them to update the sim card number. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Urgent - replace physical sim with esim

Olwyn1995 — Wed, 21 Jan 2026 17:21:52 GMT

Thank you for the help but I can’t login to the app as I have lost the SIM card and therefore don’t have access to the phone number and you need to be able to receive a text to login to the app.

Re: Urgent - replace physical sim with esim

BKNS27 — Wed, 21 Jan 2026 17:23:01 GMT

@Olwyn1995

Just click on Resend Code or Didn’t Receive Code and have the 2FA code sent to your email.

Re: Urgent - replace physical sim with esim

Olwyn1995 — Wed, 21 Jan 2026 17:24:02 GMT

That worked thank you so much - will it have the same phone number?

Re: Urgent - replace physical sim with esim

softech — Wed, 21 Jan 2026 17:25:53 GMT

@Olwyn1995 wrote:
That worked thank you so much - will it have the same phone number?

@Olwyn1995

yes, you will get to keep the same number as you are logged in with the same email address

Re: Urgent - replace physical sim with esim

Olwyn1995 — Wed, 21 Jan 2026 17:47:06 GMT

Thank you! Last question I promise - I can see international minutes on plans offered by public mobile, is it possible to receive texts internationally with public mobile?

Re: Urgent - replace physical sim with esim

softech — Wed, 21 Jan 2026 17:56:16 GMT

@Olwyn1995

the International text is to receive text when you are in Canada, ie, you can receive text from your overseas friends. It is not to send text or receive text when you are not in Canada