topic After porting to PM from Bell I can only call/receive certain numbers. in Get Support

After porting to PM from Bell I can only call/receive certain numbers.

blmelanson — Wed, 21 Jan 2026 14:55:58 GMT

I created PM account and ported number from Bell but I only got the text from Bell to confirm the port after I setup PM account and now my phone only shows PM signal but I can only get and call certain numbers.

Re: After porting to PM from Bell I can only call/receive certain numbers.

hairbag1 — Wed, 21 Jan 2026 14:59:49 GMT

@blmelanson

try a network re-set to see if that helps.

Re: After porting to PM from Bell I can only call/receive certain numbers.

blmelanson — Wed, 21 Jan 2026 15:06:10 GMT

Still can only call certain numbers. Not all are working.

Re: After porting to PM from Bell I can only call/receive certain numbers.

computergeek541 — Wed, 21 Jan 2026 15:17:35 GMT

@blmelanson wrote:
I created PM account and ported number from Bell but I only got the text from Bell to confirm the port after I setup PM account and now my phone only shows PM signal but I can only get and call certain numbers.

Ideally, what's supposed to happen is everything working properly the very second that your Bell Mobility service stopped working. Porting a wireless number to another wireless provder usually finishes within a few hours. While what you're experiencing isn't supposed to happen, there are sometimes issues such as this or callers hearing out of service messages or busy signals for a short period of time. I've had that happen (a constant busy signal) porting a number that was supposedly complete, and it fixed itself by just waiting about 30 minutes.

Re: After porting to PM from Bell I can only call/receive certain numbers.

blmelanson — Wed, 21 Jan 2026 15:18:39 GMT

I did all this last night so sufficient time has passed that I shouldn't have these issues if everything went smoothly.

Re: After porting to PM from Bell I can only call/receive certain numbers.

blmelanson — Wed, 21 Jan 2026 15:22:56 GMT

My data also doesn't work.

Re: After porting to PM from Bell I can only call/receive certain numbers.

blmelanson — Wed, 21 Jan 2026 15:31:51 GMT

Is there a number to check if the port was successful.

Re: After porting to PM from Bell I can only call/receive certain numbers.

computergeek541 — Wed, 21 Jan 2026 15:35:47 GMT

@blmelanson wrote:
Is there a number to check if the port was successful.

You'll need to open a ticket to contact a Public Mobile customer support agent using the chatbot.

Re: After porting to PM from Bell I can only call/receive certain numbers.

CSA_PM — Wed, 21 Jan 2026 15:53:25 GMT

Hello @ blmelanson,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage