topic Re: SMS in Get Support

SMS

Turpin2026 — Tue, 20 Jan 2026 15:36:55 GMT

I am unable to send messages to android users since setting up with PM. I have been through all the steps, turning off and on my phone, making sure toggle is switched to SMS, reset network settings. Not sure what else to do, but need these messaging access

Re: SMS

hTideGnow — Tue, 20 Jan 2026 15:39:08 GMT

hi @Turpin2026

on iPhone? try to disable RCS first.
Go to Settings, then Apps and then Messages, then scroll down to the "Text Messaging" section and tap RCS Messaging, and finally toggle the switch off

Then wait 15 mins, reboot phone and turn it back on to retrigger RCS registration

Re: SMS

DennyCrane — Wed, 21 Jan 2026 05:12:41 GMT

Sounds like an SMS issue, not an Android issue. You may not realize it when messaging iPhones, as it's sending via iMessage. Have you tried disabling iMessage and sending a message to an iPhone user over SMS?

Is this a new line with Public Mobile? Does voice calling and data work?