topic Re: US network only shows up as SOS in Get Support

US network only shows up as SOS

ErikB — Wed, 21 Jan 2026 03:04:48 GMT

My wife and I both switched to Public Canada/ Us/Mexico plan last year. I have been to the USA 4 times, no issues. My iPhone 13 has been working seamlessly between Canada and USA, this time I only get SOS connectivity, my wife is connected to T-Mobile, we are gone for at least 3 months. I reset SIM card, reset network settings, rebooted. It worked once for a few hours but now nothing I do works. I have tried to submit a ticket and triple checked all the information but I can’t submit a ticket. I will pay more for a support number when I get back. Help, any suggestions are welcome.

Re: US network only shows up as SOS

softech — Wed, 21 Jan 2026 03:14:48 GMT

@ErikB

Change the Network Connection to Manual and manually select AT&T and Verizon, see which one works

Of course, make sure your turn on Roaming Mobile Data on the phone

Re: US network only shows up as SOS

porcupine — Wed, 21 Jan 2026 03:15:08 GMT

Try to reboot your phone and then turn on roaming an pick your provider

Re: US network only shows up as SOS

DennyCrane — Wed, 21 Jan 2026 03:50:23 GMT

What do you mean you "reset sim card"? Did you delete your esim? That would explain the SOS. If that's the case you'll need to download a new SIM card.

Even if you didn't have a proper roaming plan, you shouldn't be getting SOS in the US unless you were connected to a provider that was not a roaming partner. Generally speaking AT&T, T-Mobile, and Verizon are the roaming partners in the US, but Verizon can be hit and miss.

Re: US network only shows up as SOS

ErikB — Wed, 21 Jan 2026 12:23:42 GMT

I have a physical sim , I removed and reinstalled

Re: US network only shows up as SOS

ErikB — Wed, 21 Jan 2026 12:25:00 GMT

I tried that , it connected for a few hours and then failed again

Re: US network only shows up as SOS

softech — Wed, 21 Jan 2026 12:32:37 GMT

@ErikB

which network you tried and was able to connect for couple hours?
where in US you are?

it could be a weak network in the area if you can connect for couple hours. I suggest you to reboot the phone and try to connect all 3 networks again and stay: T-Mobile, AT&T, Verizon