topic Re: Invalid SIM Error in Get Support

Invalid SIM Error

tzlc — Tue, 04 Jan 2022 23:17:15 GMT

Hi PM moderators,

I tried to activate my SIM card on Thursday November 10th, but my windows session timed out after I completed payment section of the activation. After trying to go through the process again, the initial page gives me an "Invalid SIM" error.

FYI, I sent an email highlighting this problem and have not recieved any replies yet.

Please advise on next steps to fix this. Thank you in advance for the help.

Tim

Re: Invalid SIM Error

ShawnC13 — Sun, 13 Nov 2016 02:30:03 GMT

If you tried to activate again today it won't work. System maintenance weekend

This means that from Friday, November 11th 10:50 PM (ET) until Saturday, November 12th 8:45 AM (ET) &

Nov 13th (Sun) 12:00am to Nov 13th (Sun) 10:00am EST you won't be able to do the following:

Access your Self-Serve account
Activate a new account

Please excuse us for any inconvenience this may cause.

Re: Invalid SIM Error

daredogg — Sun, 13 Nov 2016 02:30:52 GMT

Tim, a few users have had issue with activating tonight. There was a post maybe 40 minutes ago with someone having the invalid SIM error you speak of. The fix for them was to use a different browser. They had success using Firefox or Opera. Also, for some reason, registering from a desktop tends to yield better results versus using your mobile phone to activate.

Re: Invalid SIM Error

daredogg — Sun, 13 Nov 2016 02:31:47 GMT

read again @ShawnC13 the maintenance doesn't start again until midnight. It's only 9:30 EST right now.

Re: Invalid SIM Error

daredogg — Sun, 13 Nov 2016 02:33:36 GMT

Because there is maintenance going on this weekend, yes, maybe there's an issue with activations, and maybe this maintenance will help fix whatever issues are happening. But @tzlc try those suggestions I made, and if you still can't get it to go, try after 10:00 am Sunday morning (times are Eastern).

Re: Invalid SIM Error

ShawnC13 — Sun, 13 Nov 2016 02:33:56 GMT

I saw that but depending when they tried previously. There could be issues created by what was dealt with yesterday 's shutdown

Re: Invalid SIM Error

tzlc — Sun, 13 Nov 2016 02:39:26 GMT

My error actually occured on Thrusday November 10th.

I've tried to activiate it again on Thrusday right after the my windows timed out and that's when I first noticed the error. I have also tried again on Friday, and most recently an hour ago, and the I still get the same "Invalid SIM" error.

Re: Invalid SIM Error

daredogg — Sun, 13 Nov 2016 02:40:46 GMT

@tzlc and what about your browser choice... happen to try something different?

Re: Invalid SIM Error

tzlc — Sun, 13 Nov 2016 02:49:16 GMT

I have tried both Google Chrome and Internet Explorer.

Re: Invalid SIM Error

daredogg — Sun, 13 Nov 2016 02:52:45 GMT

Okay... I think you're in the same boat as this customer who posted 2 hours ago...

http://productioncommunity.publicmobile.ca/t5/Self-Serve/Invalid-SIM-when-activate-SIM/m-p/92484

You'll have to contact one of the moderators for help. Someone, I think @Saray_O will be in at 9:30 am EST tomorrow, so maybe try sending her a private message.

Refer to this post as well about sending private messages...

**Information required before sending a message

Re: Invalid SIM Error

Saray_O — Sun, 13 Nov 2016 20:56:14 GMT

Hi there @tzlc,

I'm really sorry about this,

I have checked that your account is active and I have resubmitted your port request. The port should complete within the next 2.5 hours.

After that, you should be able to create a new Self Serve account.

Let me know if you need anything else! 🙂