topic Re: eSIM won’t activate in Get Support

eSIM won’t activate

Peter02 — Wed, 21 Jan 2026 00:15:05 GMT

Hi, I can’t activate my eSIM. When I was setting up my account I wanted to transfer a phone number, followed all the instructions, got the SMS verification, replied YES to verify, my previous provider disconnected my account but I cannot activate my eSIM. How do I contact someone?

Re: eSIM won’t activate

Handy1 — Tue, 20 Jan 2026 11:09:27 GMT

@Peter02

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: eSIM won’t activate

Peter02 — Tue, 20 Jan 2026 11:12:44 GMT

I already sent a message to CS_agent. I also tried to submit a ticket but the submit button didn’t work. I tried loading the page again but I kept on receiving at 404 error that the page is unavailable

Re: eSIM won’t activate

Handy1 — Tue, 20 Jan 2026 11:26:19 GMT

@Peter02 If you check your phone settings sim manger . Do you see the public mobile eSIM there listed ? If so ensure it’s set to primary or if iPhone you toggle on switch that says “turn this line on “ and remove old carriers sim and reboot the phone or reset network settings and see if that helps clears things up for you

Re: eSIM won’t activate

Peter02 — Tue, 20 Jan 2026 11:46:10 GMT

I don’t see the public eSIM listed there. I tried all those things.
could it be that I’m trying to transfer an Ontario number and I selected NB (New Brunswick) as my region when I made my account?

Re: eSIM won’t activate

Handy1 — Tue, 20 Jan 2026 11:50:12 GMT

@Peter02 No I don’t belive so , only thing that really matters is that the credit card matches that of the postal code you used to create account . People can change numbers or move to different provinces without worry . . You just have to keep checking your community in box for supports reply is you have already submitted ticket for further assistance or maybe some other community memeber has better idea . Best of luck

Re: eSIM won’t activate

Peter02 — Tue, 20 Jan 2026 11:52:19 GMT

Ok thanks for trying anyway. I’m unable to submit a support ticket… I fill out the fields but nothing happens when I hit submit.

Re: eSIM won’t activate

Handy1 — Tue, 20 Jan 2026 11:53:47 GMT

@Peter02 Maybe try logging out and clear cache and cookies and use a new web browser window to log back in and try to resubmit ticket might help

Re: eSIM won’t activate

Peter02 — Tue, 20 Jan 2026 12:07:25 GMT

Tried that. Nothing

Re: eSIM won’t activate

softech — Tue, 20 Jan 2026 12:31:20 GMT

@Peter02

I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: eSIM won’t activate

CSA_PM — Tue, 20 Jan 2026 12:58:11 GMT

Thank you for the escalation! The customer is in contact with an agent.

Re: eSIM won’t activate

Peter02 — Tue, 20 Jan 2026 13:30:11 GMT

Is there a way to get a refund since public was not able to provide the service?

Re: eSIM won’t activate

computergeek541 — Wed, 21 Jan 2026 00:14:28 GMT

@Peter02 wrote:
Is there a way to get a refund since public was not able to provide the service?

You'll need to discuss privately with the Public Mobile customer support agent who you'v been communicating with.