topic Re: Refund in Get Support

Refund

Naledi — Tue, 20 Jan 2026 23:59:15 GMT

Hello,

Not sure how this works hoping to talk to someone about getting a refund. I don’t have access to my esim and nothing is working. The QR code in the email takes me to a server not found page. I just paid and think it’s pointless to pay for basically nothing. My email is xxxxxxxxxxxxxxxxxxxxxxxxxxx

Re: Refund

Meow — Tue, 20 Jan 2026 22:45:46 GMT

Remove personal data from public forum

You can contact agent directly through direct mail (cs_agent) to resolve your issue and potentially refund you if you are unable to open an account.

Re: Refund

Naledi — Tue, 20 Jan 2026 22:51:09 GMT

I don’t understand. I can contact someone here as in (cs_agent)or is there an email?

Re: Refund

slusagm — Tue, 20 Jan 2026 22:52:05 GMT

@Naledi

ask PM to see if they can help out with the eSIM and account setup, if they cannot help, then ask for a refund

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Sorry no email or call, message is the way to go, use the link above

Re: Refund

BKNS27 — Wed, 21 Jan 2026 00:59:35 GMT

@Naledi

We are members like you and are helping other members. The are no customer service agent here on this Community forum. You need to private message them directly.