topic cancel payment in Get Support

cancel payment

thim — Wed, 21 Jan 2026 00:05:18 GMT

I was creating a public mobile account and i realized that i couldn't complete it because my account number for my old phone number that i wish to transfer to public mobile isn't working, The problem is that i already payed for my subscription i just needed to pick a phone number or chose one and now i cand cancel the payment. HOW DO I CANCEL THE PAYMENT ?

Re: cancel payment

Sansan — Tue, 20 Jan 2026 21:54:02 GMT

Since you are not able to login, message customer service representative at the link below for assistance.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: cancel payment

computergeek541 — Wed, 21 Jan 2026 00:06:26 GMT

@thim wrote:
I was creating a public mobile account and i realized that i couldn't complete it because my account number for my old phone number that i wish to transfer to public mobile isn't working, The problem is that i already payed for my subscription i just needed to pick a phone number or chose one and now i cand cancel the payment. HOW DO I CANCEL THE PAYMENT ?

Public Mobile's policies state no refunds. While exceptions are sometimes made, Public Mobile would still be able to provide service on a new phone number. All plan sales are final.