topic Invalid Account Number - Must Be 13 Numeric Digits in Get Support

Invalid Account Number - Must Be 13 Numeric Digits

jerkybeans — Tue, 20 Jan 2026 20:50:30 GMT

Trying to enter my old Virgin account number and saying it has to be 13 digits when it is only 9 from Virgin Mobile. I could put the IMEI but says it can be slower so I prefer not to. Can't find info anywhere!

Thank you.

Re: Invalid Account Number - Must Be 13 Numeric Digits

slusagm — Tue, 20 Jan 2026 20:54:12 GMT

try adding enough 0 to the front of the account number to fill it up

try to avoid using IMEI, it might work, but many experience issues when using IMEI instead of account number

Re: Invalid Account Number - Must Be 13 Numeric Digits

computergeek541 — Tue, 20 Jan 2026 22:01:10 GMT

@jerkybeans wrote:
Trying to enter my old Virgin account number and saying it has to be 13 digits when it is only 9 from Virgin Mobile. I could put the IMEI but says it can be slower so I prefer not to. Can't find info anywhere!

Using IMEI isn't slower. There can just be more porting issues because of how the expected IMEI can change over time. An account number for an account is constant.

Re: Invalid Account Number - Must Be 13 Numeric Digits

jerkybeans — Fri, 30 Jan 2026 18:59:56 GMT

It worked with the extra zeros, thanks!