topic Re: Can't manually pay in Get Support

Can't manually pay

Londonguy — Tue, 20 Jan 2026 03:58:29 GMT

I'm trying to add funds to my account before autopay to avoid any issues. There's no option to manually pay. Can someone suggest anything?

Re: Can't manually pay

hairbag1 — Tue, 20 Jan 2026 04:53:56 GMT

@Londonguy

you can log in to your account > Payments > look on right side under Available Funds to see "Add Funds to My Account".. to manually add funds to your account using your on-file payment card.

Autopay generally works good as long as your payment card is valid. Rare to experience issues with autopay.

Re: Can't manually pay

Londonguy — Tue, 20 Jan 2026 05:18:36 GMT

There is no ad funds option

Re: Can't manually pay

Londonguy — Tue, 20 Jan 2026 05:26:09 GMT

No, it's not there. That option just isn't there. I can only add a voucher

Re: Can't manually pay

hairbag1 — Tue, 20 Jan 2026 05:42:03 GMT

@Londonguy

okay...download the app to your cell and log in to your account. Click the Payment tab at bottom of page > then scroll down to find Add Funds With Credit Card. You'll be able to load $$ into Available Funds that way.

Re: Can't manually pay

softech — Tue, 20 Jan 2026 12:49:41 GMT

@Londonguy

the option to add fund is hidden for subscribers joined in the last 3+ years

if you need to manually pay, please use this direct link:
https://myaccount.publicmobile.ca/en/account/payment/funds/card
When loading funds for renewal, remember to add E911 fess if you are in the following provinces: AB, NB, NF, NS, NWT, NU, PEI, QC, SK

Re: Can't manually pay

Londonguy — Tue, 20 Jan 2026 13:30:30 GMT

That option's not there either just to use the voucher

Re: Can't manually pay

softech — Tue, 20 Jan 2026 13:47:39 GMT

@Londonguy wrote:
That option's not there either just to use the voucher

@Londonguy

please click on the link, this is different from the above pages suggested, please use the link and try
https://myaccount.publicmobile.ca/en/account/payment/funds/card

Re: Can't manually pay

Londonguy — Tue, 20 Jan 2026 15:10:13 GMT

There's no option to pay there

Re: Can't manually pay

hairbag1 — Tue, 20 Jan 2026 15:14:03 GMT

@Londonguy

have you had issues with Autopay in the past ? As long as you have a valid payment card on your file...it's the easiest way to fund your plan renewal or buy add-ons. I've had my account since 2018 and never had problems with autopay...so far !

Re: Can't manually pay

softech — Tue, 20 Jan 2026 15:32:36 GMT

@Londonguy wrote:
There's no option to pay there

@Londonguy

just to clarify, you have to

login My Account https://myaccount.publicmobile.ca using a browser first
after you logged in, then paste the link:
https://myaccount.publicmobile.ca/en/account/payment/funds/card
and you will see Add Funds to My Account page and you can manually pay

Re: Can't manually pay

Londonguy — Tue, 20 Jan 2026 15:44:22 GMT

Why would you have to paste a link after log in? The 2nd link just takes me to a different page

Re: Can't manually pay

hTideGnow — Tue, 20 Jan 2026 16:05:16 GMT

hi @Londonguy

that link works for me after I login My Account.

Yes, you need to login My Account first. If not, it will direct you to the login page but not smart enough to send you to this page after login

Are you trying to make a manual payment? if so, that is the page you want to go:

If you don't see the same, show us the screenshot of what you see

also, confirm us if you want to make a many payment

Re: Can't manually pay

Londonguy — Tue, 20 Jan 2026 16:24:51 GMT

Re: Can't manually pay

Londonguy — Tue, 20 Jan 2026 16:26:36 GMT

That's all I see

Re: Can't manually pay

hTideGnow — Tue, 20 Jan 2026 16:32:28 GMT

hi @Londonguy

you are using browser in Mobile mode.

try using browser on a desktop

Re: Can't manually pay

Londonguy — Tue, 20 Jan 2026 16:38:49 GMT

That worked. Thanks. Why do we have to through this for something so simple?