topic Re: Changing plan in Get Support

Changing plan

Sarahmack — Tue, 04 Jan 2022 23:17:12 GMT

Changed plan today on renewal day, or so I thought, it isn’t changing to the new plan. Help please

Re: Changing plan

LEGO — Sun, 24 Jun 2018 17:01:22 GMT

You should not change plans on renewal date! You must have enough money in your account for the new plan change.

If you need help with this, you will need to send a private message to a Moderator_Team.
Here is the link: click here
In your message, please provide your name, Public Mobile account number or phone number and PIN.
Good luck!

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Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:30PM (EDT)

You will receive a response within an hour, if you are lucky OR it might take up to 48 hours, if your luck is run out!

Re: Changing plan

Sarahmack — Sun, 24 Jun 2018 17:01:24 GMT

Yes it told me to pay the fee ( same price as previous plan ) and didn’t change. So when exactly are you supposed to change it? This doesn’t make much sense. Date that payment is due should take care of any possible proration issues

Re: Changing plan

LEGO — Sun, 24 Jun 2018 17:30:12 GMT

OK, now you are confusing me!

You should change plans “immediately” or on “next renewal date”. What are the plans you changing from to?

If you are trying to change plans on the last day of your cycle, the System may get confused (at least, that is what I think…). There were people in the past, which tried to do changes on the last day of their cycle and created problems! It was recommended not to touch your Self-Serve on the due date.

Re: Changing plan

Anonymous — Sun, 24 Jun 2018 18:01:22 GMT

you need send a private message to Click here

In your message put it, please include.

- your account number

- your phone number

- your account PIN

- Detailed explanation of specific your Change plan

- them can help you a lot nice service Team

Good Luck

Re: Changing plan

will13am — Sun, 24 Jun 2018 18:00:25 GMT

@Sarahmack wrote:
Yes it told me to pay the fee ( same price as previous plan ) and didn’t change. So when exactly are you supposed to change it? This doesn’t make much sense. Date that payment is due should take care of any possible proration issues

Let me try to explain here. This service does not have a prorate feature. Once you buy a particular plan, you buy the service for the entire duration. Even if you decide to make changes in the middle, you don't get any refunds. As such, no prorate ever.

Having said that, what most people do when they want to change a plan is to future date it by selecting the new plan and opting for the change to occur on next renewal. This is the cost effective solution. As already discussed, the change should be inputted prior to renewal and not on the day of which may compete with the renewal process and generate unwanted/unpredictable results.