topic Re: Porting issues from Koodo in Get Support

Porting issues from Koodo

paulyt — Tue, 04 Jan 2022 23:17:12 GMT

Hello,

I'm having issues porting from Koodo to PM.

I receive the following error message:

"We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance."

I have attempted using didn't solutions in the forms such as ensuring that I've checked of the I am authorized to transfer this phone number box and using a different email address than my koodo account.

I had emailed PM about this on Tuesday but I am yet to hear back.

Any assistance would be appreciated.

Best,

Re: Porting issues from Koodo

Luddite — Sun, 13 Nov 2016 00:29:21 GMT

Best to now follow the process outlined here: Contact moderators

Expect a delay of several days.

Try your Koodo SIM; if it works just keep using it until it stops. DO NOT cancel your Koodo account.

If service dies completely you can, at least, make phone calls with an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi.

Hang in there. You will be happy once this clears away,

Re: Porting issues from Koodo

paulyt — Sun, 13 Nov 2016 00:41:15 GMT

Thank you for the info Luddite!

I've private messaged one of the mods and I've kept my koodo account active throughout this either process, so no issue on that end.

Re: Porting issues from Koodo

Saray_O — Sun, 13 Nov 2016 21:39:41 GMT

Hi @paulyt,

I'm really sorry about this!

I see that you tried to port your number many times. I called our port team and it seems that you didn't provide the right info when porting. Could you send me your Koodo account number via private message? I will then resubmit your port 🙂

Thank you!

Re: Porting issues from Koodo

paulyt — Mon, 14 Nov 2016 18:57:02 GMT

Hello Saray_0,

I have gone ahead and sent you my details in a private message.

Best,