How to stop an incomplete activation

FrCheung — Mon, 19 Jan 2026 20:21:43 GMT

In July, I might have initiated an activation of a new SIM card purchased from a Telus store. The online activation process might have dropped in the middle because I was in a hurry to have a trip to HongKong. There was a charge already posted to my credit card account in the August statement concerning that incomplete activation.
Since my return from HongKong in September every time I login to my Public Mobile account I would be asked first to resume the activation process. Now I don't need to activate any new SIM any more. I just need to go on with my existing phone line which has been in use for over 2 years with Public Mobile. How could I cancel the pending and incomplete activation so as to allow me to check and use other features, like checking my account information.

Re: How to stop an incomplete activation

slusagm — Mon, 19 Jan 2026 20:24:34 GMT

It was a big long. But check with PM. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

topic How to stop an incomplete activation in Get Support

How to stop an incomplete activation

Re: How to stop an incomplete activation