topic Re: My Account will not load in Get Support

My Account will not load

davehinkley — Mon, 19 Jan 2026 06:28:11 GMT

I can login fine as usual but then it redirects me back to the main publicmobile.ca page.

I've tried clearing all data and cache and restarting. Same thing every time.

I just want to access my account. The app on my android doesn't work on this phone as it didn't work on my last phone so I always use my browser --- just as I did since long before the app existed.

I'm out of options so I need a fix please.

PS I just logged into Community and worked as it always did so it's not my computer or my browser.

Re: My Account will not load

ChiChiLachan — Mon, 19 Jan 2026 07:01:52 GMT

This is happening for me as well. I need to update my payment information but there’s no “Payments” option to click. It’s as if the My Account page is redirecting to the home page.

Re: My Account will not load

BKNS27 — Mon, 19 Jan 2026 09:41:10 GMT

@davehinkley

You will need the assistance of a CS_Agent to help you link your email address to your account on Eversafe login.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My Account will not load

ChiChiLachan — Mon, 19 Jan 2026 15:48:19 GMT

I logged in from a desktop site and all of the features were available. It seems to be an issue with the mobile site.