payment failed?

Sam116 — Mon, 19 Jan 2026 11:12:37 GMT

i paid $40 for US roaming 30 days. Bank shows payment done. But pm says payment failed. Says available funds $40. But when i go to pay with available funds it doesn't go through. With usage breakdown it shows 0 of 30 days left for the package

Re: payment failed?

softech — Mon, 19 Jan 2026 12:49:14 GMT

@Sam116

login again using browser with Incognito mode and check if the funds still showing $40 and check payment history page and see if the payment and purchase were registered, it will be showed on 2 transactions

If it doesn't show the add-on was purchased, then please reach out to PM support agent for further investigation. Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
(if you cannot receive 2FA via SMS, click "Didn't Receive code" or "Resend Code" and choose "Send email" to get 2FA)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: payment failed?

Sam116 — Tue, 17 Feb 2026 11:01:27 GMT

Hi. Exact same issue as last month. Paid $40 for US roaming data . Says payment failed. Although bank shows payment made

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payment failed?

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Re: payment failed?