topic Re: Failed eSIM in Get Support

Failed eSIM

Paulleewogg1 — Mon, 19 Jan 2026 12:23:44 GMT

Hello...

I'm an existing PM customer that's been using an eSIM for I think about 2-1/2 years with no problems. This morning when I turned my phone on Im seeing "NO SERVICE" at the top of the screen. It wont connect to Public Mobile.

I'm using a Samsung Galaxy S22.

My account is in good standing.

Im assuming its an eSIM failure. How do I resolve this issue?

*edit* I just restarted my phone and this time it connected to the PM Network. Phew!

But...it was kind of a scare. How would I go about getting a physical Sim card? My thinking here is a physical Sim is more reliable than an eSIM.

Thank-you...

Re: Failed eSIM

softech — Mon, 19 Jan 2026 12:45:21 GMT

@Paulleewogg1 in terms of reliability, physical sim has no advantage over eSIM. Physical sim card just easier if you need to switch phone a lot

Your issue you had could be just caused by local network issue. I wouldn't worry much if you don't experience the issue often

Re: Failed eSIM

Paulleewogg1 — Mon, 19 Jan 2026 14:06:44 GMT

I'm going to let it go for now. I rarely turn my phone off, only if it's getting a bit glitchy, which is was last night. A shutdown and restart resolves most issues but today was the first time it wouldn't connect to the network. But its fine now so all's well.

Thanks for your reply.

🙂👍

Re: Failed eSIM

softech — Mon, 19 Jan 2026 14:11:08 GMT

@Paulleewogg1

are you in the Maritime? there were some mobile outage this morning

but keep this page handy, it will show all the major outages:

https://www.telus.com/en/ns/outages

Re: Failed eSIM

Paulleewogg1 — Mon, 19 Jan 2026 17:33:46 GMT

No, south central Ontario. Im pretty sure it was a device issue. Once I did the 2nd restart, it was fine. Should have done that before posting, lol.

Oh well...🤷‍

Thanks for the link above.