topic Re: Add ons in Get Support

Add ons

Treich3 — Sun, 18 Jan 2026 16:13:02 GMT

I am unable to see the add ons that I have added to my account. I selected Shop Add-ons from my subscriptions page, but do not see the 3 add-ons that I have.

Re: Add ons

softech — Sun, 18 Jan 2026 16:14:38 GMT

@Treich3

login to My Account, or PM app, click Usage Breakdown under the Usage Odometer to expand that section and you will see your add-ons there

Re: Add ons

Treich3 — Mon, 19 Jan 2026 00:19:37 GMT

Thank you. Found it. Now we need to figure out how to dial international numbers. So far no luck calling Australia even though I have the international calling add on.

Re: Add ons

softech — Mon, 19 Jan 2026 01:15:16 GMT

@Treich3

Do you have the paid 300 LD mins add-ons which includes calling Australia, or the Bonus 500 LD add-on from previous Christmas, which does not include calling Australia?

If you have the 300 LD mins add-on, call Australia by dialing 011 (Canada's exit code) + 61 (Australia's country code) + the local number, making sure to drop the leading '0' from the Australian area code or mobile prefix.

Re: Add ons

Treich3 — Mon, 19 Jan 2026 02:43:39 GMT

I have the paid 300 LD mins add-ons which includes calling Australia. I figured out that I was calling a 1300 number which is not included in that add on.