topic Account activation payment in Get Support

Account activation payment

Trex13 — Sun, 18 Jan 2026 19:59:50 GMT

Hello,

I am trying to set up a new account and I have gotten to payment option and it will not allow me to use my parents credit card. I do not have a credit card so this is the only way I can pay for it. Please let me know how I can resolve this issue. Thanks

Re: Account activation payment

slusagm — Sun, 18 Jan 2026 20:02:44 GMT

did you use the card holder name and the correct address?

if not, you will probably better to start another account , with another email and use your parent's name, the cardholder name and address. No worries about using another name, but it has to match the card

Re: Account activation payment

BKNS27 — Sun, 18 Jan 2026 20:11:56 GMT

@Trex13

You can use a reloadable Visa CC that you can get from a supermarket or gas station.

Re: Account activation payment

computergeek541 — Sun, 18 Jan 2026 20:22:03 GMT

@slusagm wrote:
did you use the card holder name and the correct address?
if not, you will probably better to start another account , with another email and use your parent's name, the cardholder name and address. No worries about using another name, but it has to match the card

The Public Mobile customer's name does not need to be the same as on the credit card. Cardholder name and address (except for postal code) are not even part of the Public Mobile payment system and are not checked.

Re: Account activation payment

slusagm — Sun, 18 Jan 2026 20:26:55 GMT

@computergeek541

no, I am pretty sure you need them match up for activation. But it is true when you update the credit card after, then you don't need it

Re: Account activation payment

computergeek541 — Sun, 18 Jan 2026 20:30:22 GMT

@slusagm wrote:
@computergeek541
no, I am pretty sure you need them match up for activation.

Customers have long been borrowing credit cards (with permission from the cardholder). The names do not need to match.

Re: Account activation payment

Meow — Sun, 18 Jan 2026 21:26:03 GMT

@slusagm wrote:
@computergeek541
no, I am pretty sure you need them match up for activation.

Not correct.

ONE credit card can be used to open and /or pay for multiple accounts (most likely unlimited number of accounts).