topic Re: Mexico calls in Get Support

Mexico calls

CanadaChris — Sun, 18 Jan 2026 18:01:54 GMT

The first few days i was in Mexico I could call back to Canada directly using by tapping on the number in My Contacts.

Starting yesterday, I started the calls would not go through and I kept getting a UC2 error message.

Support advised that I reset my network settings.

I did and I could again make calls to Canada, but only if I dialed the Mexico exit country code of 00 before the number

I didn't have to do that the first few days I was here, but now I do.

I didn't have to before, and I assumed that was because I was calling from my Canadian Public Mobile number to call a Canadian number.

Anyone else have this issue?

Thanks

Re: Mexico calls

slusagm — Sun, 18 Jan 2026 18:06:14 GMT

@CanadaChris

Try connect different networks, try manually connect AT&T and Telcel and make calls again

And make calls by dialing +1 in front of the 10 digits number

Re: Mexico calls

Pinkpopcorn25 — Sun, 18 Jan 2026 19:17:19 GMT

Dialing formats & network changes can trigger UC2 errors. Resetting network settings help by adapting to local carriers like Telcel or AT&T, but often requires adding international prefixes afterward.

The initial direct dialing likely worked because your phone auto-treated it as a "domestic" Canada-to-Canada call via roaming, but carrier switches or settings resets switched it to international mode requiring the exit code (00 in Mexico).

Re: Mexico calls

CanadaChris — Mon, 19 Jan 2026 01:42:24 GMT

How do you manually connect to Telcel? The network just comes up when the phone turns on. Thanks