Unable to login

Joelie — Sun, 18 Jan 2026 18:01:17 GMT

I have another account with public mobile. I recently got a new phone and I wanted to transfer my eSIM to the new device I try logging in through the app and was told a code sent to the number that I currently wanted on my new device but I no longer have access to the number since my old device was traded in at the Apple Store and my eSIM was deleted. I have no idea how to receive a code to my new device without the eSIM installed into my new phone. I try logging in as well through a computer and it said they will send me a code to my old email address which I no longer have. And now I’m being charged through my old account on my credit card every month without evening using the services! I had to create and get a new number on public mobile so I can have some sort of services but my old account is still being charged. Please can someone help me so I can either regain my old account to cancel the payments !

Re: Unable to login

slusagm — Sun, 18 Jan 2026 18:03:28 GMT

@Joelie

The best way to access PM My Account in your situation is to get the 2FA via voicemail. When you are on the 2FA step during login, click Didn't Receive Code or Resend Code and choose Send Voice Message. You can then use your phone to call yourself to get the voicemail message

If you cannot get the code that way, then you will have to ask PM to help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

topic Unable to login in Get Support

Unable to login

Re: Unable to login