topic Re: Unable to make calls in Get Support

Unable to make calls

shelleyarcher — Sun, 18 Jan 2026 13:57:38 GMT

I have the Canada/United States/Mexico plan but it won't let me make calls while in the u.s. It immediately disconnects. I can still text. Any ideas? Thanks.

Re: Unable to make calls

colleeno — Sun, 18 Jan 2026 14:11:35 GMT

@shelleyarcher

Your phone might not be VoLTE compatible with PM. Click on this link, scroll to the bottom of the page and enter your phone’s IMEI number to find out.

https://www.publicmobile.ca/en/get-help/articles/volte

Re: Unable to make calls

hairbag1 — Sun, 18 Jan 2026 14:17:30 GMT

@shelleyarcher

you'd need a newer cellphone that is VoLTE recognised...without it your calls won't complete while in US (and parts of Canada) Your data will work as long as you enabled Roaming and you can make calls using voip app like TextNow.

Re: Unable to make calls

shelleyarcher — Sun, 18 Jan 2026 15:16:00 GMT

Thank you for the help. I bought this phone because it was compatible at the time but looks like it isn't now.

Re: Unable to make calls

shelleyarcher — Sun, 18 Jan 2026 15:16:57 GMT

Thank you for the help.