topic Re: Port out Problem in Get Support

Port out Problem

chuwen — Sun, 18 Jan 2026 02:07:35 GMT

I’m overseas and Public Mobile doesn’t allow receiving SMS outside Canada/US, so I can’t receive the port-out authorization text to reply YES. Can you manually approve/confirm the port-out to Fizz,or provide an alternative verification method?

Re: Port out Problem

hairbag1 — Sun, 18 Jan 2026 02:53:39 GMT

@chuwen

use this link to message Customer Support for their help...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Port out Problem

hTideGnow — Sun, 18 Jan 2026 02:56:42 GMT

hi @chuwen i don't think they do. but you can open ticket and ask

please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".

you won't be able to receive SMS for 2FA code, so click Didn't Receive Code or Resend code and choose Send email
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

If PM agent really cannot help, you will need to ask a friend to buy a PM sim and you change to it and then ask your friend to receive the porting approval text and reply to approve

Re: Port out Problem

BKNS27 — Sun, 18 Jan 2026 09:31:17 GMT

@chuwen

You can port your number when you return back to Canada. Why try porting out when your are oversea?