topic Re: Need help ASAP in Get Support

Need help ASAP

lizhijun — Tue, 04 Jan 2022 23:17:11 GMT

I am a new user, and I am facing a situation, in which my husband and I signed up for two phone number but put under the same e-mail account, however the second phone number did not active correctly, and account information didn't show up properly.

@CS_Agent

Thank You

Re: Need help ASAP

LEGO — Sun, 24 Jun 2018 16:57:04 GMT

@lizhijun

You will need to send a private message to a Moderator_Team, they will help to resolve your problem!
Here is the link: click here
In your message, please provide your name, Public Mobile account number or phone number and PIN.
Good luck!

Contact Support hours of operation:
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:30PM (EDT)

You will receive a response within an hour, if you are lucky OR it might take up to 48 hours, if your luck is run out!

Re: Need help ASAP

Anonymous — Sun, 24 Jun 2018 17:09:25 GMT

you need send a private message to Click here

In your message put it, please include.

- your account number

- your phone number

- your account PIN

- Detailed explanation of specific your issue

- them can help you a lot nice service Team

Good Luck

Re: Need help ASAP

mimmo — Sun, 24 Jun 2018 17:14:01 GMT

Do both numbers work or only one? If both work you could try making a new account the system ask for a number and it sends you a verification pin via SMS.

Most likely though you will need to get mods involved as @LEGO mentioned. Make sure to include sim numbers tel numbers etc..

Re: Need help ASAP

CS_Agent — Sun, 24 Jun 2018 17:21:09 GMT

@ Lizhijun, I'm sorry about that. Please get back to me with the requested information in my private message so that I can assist you.

Cheers,

Aïssata

Re: Need help ASAP

bahram — Sun, 24 Jun 2018 17:35:25 GMT

xxx-xxx-xxxx

My sim card is doesn,t work even i try to activate the system show it is activated

Note it it my an other sim card which is not working sim back number

xxxxxxxx i want transfer my phone number xxx xxx xxxx from charter mobile to my new sim card

to public mobile. Also i paid to public mobile twice 28.75 +28.75 but until to not working my sim .thanks

Re: Need help ASAP

MacMe — Sun, 24 Jun 2018 17:31:53 GMT

@bahram This is a public forum, please remove all the private information you posted. Thank you!

Click on the 3 dots next to the timestamp in the top right corner of your post and "Edit reply".

Re: Need help ASAP

CS_Agent — Sun, 24 Jun 2018 17:44:33 GMT

@bahram, I'm sorry about this issue, and will definitely assist you today. Please get back to me with the requested information in the private message I just sent you.

Thank you @MacMe 🙂

Aïssata

Re: Need help ASAP

srlawren — Sun, 24 Jun 2018 17:53:19 GMT

@lizhijun wrote:
I am a new user, and I am facing a situation, in which my husband and I signed up for two phone number but put under the same e-mail account, however the second phone number did not active correctly, and account information didn't show up properly.
@CS_Agent
Thank You

@lizhijun I suspect the issue is that every Public Mobile account has to have a unique email address. Trying to re-use the same one likely lead to this issue. Please follow @LEGO's directions to contact the moderator team via private message so they can assist you. Tagging them here is not sufficient.

Re: Need help ASAP

passiveegg — Mon, 25 Jun 2018 04:37:18 GMT

Hope you are able to fix your issue, and glad you joined PM.

Re: Need help ASAP

bahram — Sun, 15 Jul 2018 16:55:52 GMT

Hi theer , My sim showing is invalid it is new sim card was buy in wal mart sim nuber ************************ . i want to transfer my chater mobile number *********** to public mobilebut my new sim show invalid .my name bahram k*** address 7**5 ******* ave montreal qc ******.

Edited to remove private information.

Re: Need help ASAP

Dunkman — Sun, 15 Jul 2018 16:34:24 GMT

Please do not put private information on a public forum. You need to private message one of the moderators for help. There is a system maintenance until 1:00 PM EST. In 0.5 hour, system should be back online.

Here is instrucitions to contact moderator:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-How-to-Contact-our-Community-Moderators/ta-p/76452

Re: Need help ASAP

ShawnC13 — Sun, 15 Jul 2018 16:56:26 GMT

@bahram wrote:
Hi theer , My sim showing is invalid it is new sim card was buy in wal mart sim nuber ************************ . i want to transfer my chater mobile number *********** to public mobilebut my new sim show invalid .my name bahram k*** address 7**5 ******* ave montreal qc ******.

Edited to remove private information.

You will need the assistance of the Moderator Team. First fill in this form to authenticate your account/message https://about.telus.com/authenticationform.jspa?c=pm0. Be sure to click the "Twitter" (even if you don't have a Twitter account) button and enter your Community handle as the Twitter Username".

Then immediately click this: message to moderators to send a private message to the moderator team with a description of your issue noting that you have validated the account.

Re: Need help ASAP

bahram — Sun, 15 Jul 2018 17:09:04 GMT

8912230000289112252 showing is invalid

Re: Need help ASAP

Dunkman — Sun, 15 Jul 2018 17:30:42 GMT

@bahram wrote:
8912230000289112252 showing is invalid

Hi Bahram,

We understand your frustration, but as community members in this forum, we cannot directly help you for this type of problem.

You need to contact Public mobile moderators (ie. employees of Public Mobile) who can directly help you. Please see Shawn's post above for contacting moderator. Once contacted, moderator should contact you within 1-2 hours to help in the situation.