topic Cancelling an account that you can not get in to in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Cancelling-an-account-that-you-can-not-get-in-to/m-p/1399943#M956680 <P>my daughter had an account that we created a year ago and I’m not able to log into that account now we cannot figure out the email we used or anything and I need to cancel this account and remove the credit card on file as she now has a different number with a new account how do I go about doing this when I can’t even get into her account to remove the credit card and I don’t want them to keep charging my credit card card</P> Sat, 17 Jan 2026 20:48:51 GMT TracyCoveney 2026-01-17T20:48:51Z Cancelling an account that you can not get in to https://productioncommunity.publicmobile.ca/t5/Get-Support/Cancelling-an-account-that-you-can-not-get-in-to/m-p/1399943#M956680 <P>my daughter had an account that we created a year ago and I’m not able to log into that account now we cannot figure out the email we used or anything and I need to cancel this account and remove the credit card on file as she now has a different number with a new account how do I go about doing this when I can’t even get into her account to remove the credit card and I don’t want them to keep charging my credit card card</P> Sat, 17 Jan 2026 20:48:51 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Cancelling-an-account-that-you-can-not-get-in-to/m-p/1399943#M956680 TracyCoveney 2026-01-17T20:48:51Z Re: Cancelling an account that you can not get in to https://productioncommunity.publicmobile.ca/t5/Get-Support/Cancelling-an-account-that-you-can-not-get-in-to/m-p/1399944#M956681 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/471208">@TracyCoveney</a>&nbsp;you will have to reach out support for assistance in removing the credit card&nbsp;</P><P><SPAN>Private message CS Agent at:&nbsp;</SPAN><BR /><FONT size="2">&nbsp; &nbsp; &nbsp; &nbsp;<A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A><BR /></FONT><EM>**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there&nbsp; &nbsp; &nbsp; &nbsp;<SPAN>&nbsp;</SPAN></EM></P> Sat, 17 Jan 2026 20:53:57 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Cancelling-an-account-that-you-can-not-get-in-to/m-p/1399944#M956681 softech 2026-01-17T20:53:57Z