topic Re: Payment-subscription cancelled in Get Support

Payment-subscription cancelled

Martin_352026 — Sat, 17 Jan 2026 07:11:44 GMT

Hi folks,

I unsubscribed 2 days before the new cycle. But got charged the new cycle. When I went back in my app i was still subscribed although I unsubscribed it few days ago.

Any advice on potential options?

I try to contact public mobile not too successful unfortunately. They told me to contact one of their agents, which is what I was doing

any help would be appreciated

cheers

Re: Payment-subscription cancelled

BKNS27 — Sat, 17 Jan 2026 09:26:04 GMT

@Martin_352026

How are you trying to contact a CS_Agent?

The quicker way is to type in Submit a Ticket then Contact on the Chat icon.

The slower way is to pm them at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM is on a 30 day cycle so if you disable Subscribe. It shouldn’t have taken renewal the next month cycle.

Re: Payment-subscription cancelled

kb_mv — Sat, 17 Jan 2026 12:04:34 GMT

@Martin_352026 What did you do to unsubscribe?

Re: Payment-subscription cancelled

Martin_352026 — Sun, 18 Jan 2026 11:55:18 GMT

went into the manage subscription and unsubscribe there.

Re: Payment-subscription cancelled

computergeek541 — Sun, 18 Jan 2026 12:24:53 GMT