topic Cancelling subscription in Get Support

Cancelling subscription

MarleneMoore — Sat, 17 Jan 2026 02:40:07 GMT

I am trying to cancel my subscription but in the Manage Subscription I am not given any option to cancel,

Re: Cancelling subscription

porcupine — Sat, 17 Jan 2026 02:43:45 GMT

Also remove your credit card information

Re: Cancelling subscription

slusagm — Sat, 17 Jan 2026 03:08:59 GMT

On the Manage Subscription page, you will see the toggle Subscribed and you can turn it off and the plan won't renew and you plan will eventually be cancelled

If you really cannot find the toggle, then ask PM to remove credit card. Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cancelling subscription

hairbag1 — Sat, 17 Jan 2026 03:12:28 GMT

@MarleneMoore

you can't "cancel" your subscription by yourself. Easiest is to log in to your account and disable Subscribed. Your account will Suspend at next renewal...then 90 days later it'll be deactivated for good. Alternative is to keep your Public Mobile account active then you'll be able to port your number to a different network. At that time, your account here will be deactivated automatically. Alternative #2...message Customer Support to remove all payment card info.

Re: Cancelling subscription

Martin_352026 — Sat, 17 Jan 2026 07:13:01 GMT

This is what I did and they charged me anyway.

Re: Cancelling subscription

BKNS27 — Sat, 17 Jan 2026 09:38:39 GMT

@MarleneMoore

PM is on a 30 day cycle so if you disabled Subscribe after 30 days then you will be charged.