topic Re: Transferring or Changing your Phone Number in Get Support

Re: Transferring or Changing your Phone Number

coulomberic50 — Sun, 18 Apr 2021 16:23:52 GMT

Looks like I missed the memo to wait for the SMS. I have ported my old numero over yesterday (Saturday). Text messaging works both ways, I can make calls but incoming calls still go to my previous provider. Will this be worked out after another day or two or is a human intervention required to correct this situation?

Re: Transferring or Changing your Phone Number

hTideGnow — Sun, 18 Apr 2021 16:28:22 GMT

@coulomberic50 wrote:
Looks like I missed the memo to wait for the SMS. I have ported my old numero over yesterday (Saturday). Text messaging works both ways, I can make calls but incoming calls still go to my previous provider. Will this be worked out after another day or two or is a human intervention required to correct this situation?

@coulomberic50

It's weird that incoming text working but not incoming call.

You might want to call the porting team to confirm if the porting is completed. I will private message you the phone number (they don't like it posted here)

Re: Transferring or Changing your Phone Number

hTideGnow — Sun, 18 Apr 2021 16:53:49 GMT

@coulomberic50 also, did you try calling from different providers? Some provider will take longer to recognize that you changed to PM. Usually Rogers/Bells/Telus can call you almost immediately after the porting. If people from small provider or VoIP like Fongo , it will take a day or 2 for them to route the call to PM. This is not a PM issue but an issue on the source side.

Re: Transferring or Changing your Phone Number

crkoland — Sun, 18 Apr 2021 19:22:51 GMT

Hi There,

Not sure if you have this resolved. But I recommended if you have your previous SIM card, to revert back to it, send the Yes back to the message from the provider your porting from and 1 back to the public mobile message. Once you have this done, switch over to your PM sim. takes about 30-45 minutes and your should be able to receive calls. Hope this helps. Welcome to PM 🙂

Re: Transferring or Changing your Phone Number

computergeek541 — Sun, 18 Apr 2021 20:26:13 GMT

Re: Transferring or Changing your Phone Number

walrus849 — Tue, 20 Apr 2021 21:01:06 GMT

I quit. I through the sim card in the trash and ordered a new one. Will re do it again but this time will get a Public Mobile rep do all the work. What get's me P off is that there is no one to help you when things go wrong. Even the Manager who promised to call me back to resolved the problem never called. One thing they can be sure of is I'm not going to get new customers for them nor will I give them good referrals

Re: Transferring or Changing your Phone Number

darlicious — Tue, 20 Apr 2021 21:51:41 GMT

@walrus849

What is the issue you are having with activation? We can talk you thru this.....there are some tricks you need to use to not get error messages. Let us help you thru this....

Re: Transferring or Changing your Phone Number

darlicious — Tue, 20 Apr 2021 21:54:02 GMT

@aurevoirblue

Try Sechelt its still considered local for the lower mainland and they have 604 numbers.

Re: Transferring or Changing your Phone Number

aurevoirblue — Wed, 21 Apr 2021 04:17:04 GMT

Hi @Anonymous

Thanks for the reply. Is there a map of some kind that could tell me which areas are considered in the lower mainland?

Just to clarify: if I tried to poach a 778/604 number from Whistler/Squamish I would be located in that area (for caller ID purposes)? even though it's a 778/604 area code?

Re: Transferring or Changing your Phone Number

computergeek541 — Wed, 21 Apr 2021 04:19:08 GMT

@aurevoirblue wrote:
Is there a map of some kind that could tell me which areas are considered in the lower mainland?

The infromation that I've found says that the lower mainland includes the Vancouver area Fraser Valley. On wikipedia, it says that the broders boundaries go north-south from Horseshore Bay to the U.S. Canada broder and east-west from Fraser Valey to Hope, B.C.

Re: Transferring or Changing your Phone Number

computergeek541 — Wed, 21 Apr 2021 07:11:38 GMT

@aurevoirblue wrote:
Hi @Anonymous
Thanks for the reply. Is there a map of some kind that could tell me which areas are considered in the lower mainland?

Just to clarify: if I tried to poach a 778/604 number from Whistler/Squamish I would be located in that area (for caller ID purposes)? even though it's a 778/604 area code?

As z10user4 was saying, every phone number is assigned to a specific city. Unfortunately, this can never be changed. To manually check which city/rate centre a phone number belongs to, the CNAC site can be used: CNA - CO Code Status