topic Re: Plan change failed no service in Get Support

Plan change failed no service

timothyfriesen — Tue, 04 Jan 2022 23:17:04 GMT

My plan was supposed to change today. It hasn't and now I have no service. Can one of the moderators please PM so that we can fix? Wife's account is due to change tomorrow and I would like to avoid the same issue.

Re: Plan change failed no service

hummuschips — Sat, 12 Nov 2016 22:20:58 GMT

It will be faster if you PM them directly. See the link below for more info

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858

Re: Plan change failed no service

jheili99 — Sat, 12 Nov 2016 22:24:55 GMT

i had the same problem as my plan was scheduled for renewal yesterday..i think due to site was down it did not process charges...but then this morning it finally went through and all was fine except, that the plan did not update to the new promo..which is only a minor problem as my line works....

so check your account status ... i would not recommend to use"pay now" if you were set up for auto renewal as system might process your auto renewal soon and you will get charged twice....

cheers

Re: Plan change failed no service

timothyfriesen — Sun, 13 Nov 2016 20:58:50 GMT

Are there no moderators working this weekend? I PMed both @Shazia_K and @Mary_M yesterday and received no replies. Any other mods I can PM?

Re: Plan change failed no service

Luddite — Sun, 13 Nov 2016 21:05:49 GMT

One or all makes no difference. Private messages are all being queued together.