topic Re: Data and text in Get Support

Data and text

Julie2013 — Thu, 15 Jan 2026 15:26:44 GMT

I purchased the unlimited text messaging for my daughter. She's already gone over. I'm trying to figure out if sms text s are considered data

Re: Data and text

softech — Thu, 15 Jan 2026 15:43:35 GMT

@Julie2013

basic SMS text does not use data, only iMessage or RCS require data.

Re: Data and text

Julie2013 — Thu, 15 Jan 2026 18:41:45 GMT

I ended up purchasing extra data but I realize it came up as US. Does this matter if we live in Canada

Re: Data and text

computergeek541 — Thu, 15 Jan 2026 19:03:28 GMT

@Julie2013 wrote:
I ended up purchasing extra data but I realize it came up as US. Does this matter if we live in Canada

Sorry, but roaming data cannot be used in Canada.

Re: Data and text

Julie2013 — Thu, 15 Jan 2026 19:39:15 GMT

I purchased this... Unlimited U.S. Talk, Text and 5GB Data

Is it still applicable for using data in Canada? If not how can we fix it

Re: Data and text

slusagm — Thu, 15 Jan 2026 19:44:01 GMT

@Julie2013

that is the wrong addon to buy and it won't work if you are not in US

ask PM to reverse it and put the money back to your account as a credit, the you can buy the Canada data, 1GB for $10, or 5GB for $20. Don't buy too much as it is pretty must just to be used from the day you buy till the next renewal date

to ask to reverse the wrong purchase, Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage