topic Re: Subscription Cancellation in Get Support

Subscription Cancellation

Me_only — Thu, 15 Jan 2026 15:28:06 GMT

Hi,

I tried to port my number but unfortunately my number cannot be ported and I am unable to move from this point. Therefore I am unable to cancel the subscription. The payment was already made and therefore I will need a refund. Please let me know how this can be resolved.

Thank you

Re: Subscription Cancellation

softech — Thu, 15 Jan 2026 15:42:41 GMT

@Me_only

check if CS _agent can help with the port first, if not, they will issue refund as the account was not fully setup yet

Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Subscription Cancellation

Handy1 — Thu, 15 Jan 2026 15:43:25 GMT

@Me_only

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage