topic Re: charges in Get Support

charges

ChristineRN — Thu, 15 Jan 2026 19:10:31 GMT

I ordered a plan re: Boxing Week (on Jan. 5th and received my SIM card yesterday) that included 20 gigs of data but when I log into my account, it is not reflected there. I was going to change it but it will charge me again and I just got my SIM card yesterday to begin services. Can you please ensure my account reflects the Boxing Week special that I ordered? What should I do to make sure this plan is reflected on my account when I log in?

edited by computergeek541: changed category (discussion isn't related to Community)

Re: charges

softech — Thu, 15 Jan 2026 13:19:11 GMT

@ChristineRN did you use the same email to login thr Public Mobile app to complete the subscription?

If you complete the subscription amr reach Step 6 but don't get that same plan you signed up for originally, Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
(if you cannot receive 2FA via SMS, click "Didn't Receive code" or "Resend Code" and choose "Send email" to get 2FA)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: charges

CharlieWhisky — Thu, 15 Jan 2026 13:20:57 GMT

Hi, you will need to contact support

You can use the orange chatbot icon on the lower right to open a ticket. Type submit ticket and select Contact us A Public Mobile customer support agent will help.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

You can also send a private message with this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_agent will reply to your Community inbox within 2 to 4 hours.