topic eSIM in Get Support

eSIM

NittiBlack416 — Wed, 14 Jan 2026 22:46:53 GMT

I just activated a public mobile account, I haven’t received my eSIM email. What is the next steps. Activation process stuck.

Re: eSIM

slusagm — Wed, 14 Jan 2026 22:49:23 GMT

did you use the Public Mobile app to activate and reach Step 6? If you did, you don't need the QR code, the app already installed the eSIM for you. Check the Sim Manager and you should see Public Mobile eSIM there. Just make sure it is enabled and set as Primary and Reset network settings once and it will work

Re: eSIM

NittiBlack416 — Wed, 14 Jan 2026 22:58:35 GMT

I don’t see the option you stated. How would I go about downloading the eSIM in order for my service I just activated to work ?

Re: eSIM

NittiBlack416 — Wed, 14 Jan 2026 23:03:57 GMT

How do I contact customer service in order for me to receive the activation email with the eSIM QRcode

Re: eSIM

slusagm — Wed, 14 Jan 2026 23:22:12 GMT

to contact pm, open ticket

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: eSIM

akidesir — Wed, 18 Feb 2026 16:51:45 GMT

On iPhone: check Settings > Celluar and see if the eSIM is there. If it is, make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on