topic Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails in Get Support

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

EphTel — Wed, 14 Jan 2026 22:04:11 GMT

I am moving from a physical SIM to an eSIM. I paid for the eSIM in the app, but received an error message 'Something went wrong.' I have not received a Welcome Email or a QR code. Please send me a new QR code to my email.

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

slusagm — Wed, 14 Jan 2026 22:38:36 GMT

we are just customers here and can't help much with this. You will need to ask PM to help.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

GQMJ — Wed, 14 Jan 2026 23:20:44 GMT

Talk to customer service or try the same method again if you haven’t got your answer yet.