topic Voucher in Get Support

Voucher

Mcsarah72 — Wed, 14 Jan 2026 19:04:30 GMT

Purchased voucher, dialed 611 and entered voucher number, now it says available funds on voucher 40$ ?? Now what, I entered don’t would pay my 34$ subscription that’s been impossible to get corrected with my usual bank card . Don’t know what to do now to actually get my phone working 😞

Re: Voucher

hTideGnow — Wed, 14 Jan 2026 19:07:08 GMT

hi @Mcsarah72 the system should renew the plan for you

wait 5 mins and call *611 again

if the funds still there and didn't use for renewal, ask PM support agent to help

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Voucher

BKNS27 — Wed, 14 Jan 2026 20:02:38 GMT

@Mcsarah72

Try resetting the Network settings and reboot your phone to see if you have service.

Re: Voucher

computergeek541 — Wed, 14 Jan 2026 20:05:55 GMT

@BKNS27 wrote:
@Mcsarah72
Try resetting the Network settings and reboot your phone to see if you have service.

Performing a network reset cannot possibly fix an issue with the Public Mobile payment system not applying the payment to renew the plan.