topic Re: Help getting set up in Get Support

Help getting set up

timgoe — Wed, 14 Jan 2026 18:05:11 GMT

I changed my sim card over from Roger's last night to public mobile and am not able to receive or send text messages or phone out.

Re: Help getting set up

hTideGnow — Wed, 14 Jan 2026 18:00:10 GMT

hi @timgoe

did you remove your old Rogers sim card or disable Rogers eSIM?

and confirm PM sim is the only one left and set as Primary. Reboot phone and click Reset network settings

if same, ask PM support agent to check if the activation on the system was completed

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Help getting set up

Handy1 — Wed, 14 Jan 2026 18:01:08 GMT

@timgoe

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Help getting set up

BKNS27 — Wed, 14 Jan 2026 18:16:31 GMT

@timgoe

Did you reply to the text from Rogers confirming with YES that you are porting your number over to PM with the Rogers SIM in your phone.

There is a 90 minute window for you to reply or porting will be cancelled.

If you missed the text then contact Rogers to resend the text to you again.

Re: Help getting set up

computergeek541 — Wed, 14 Jan 2026 18:20:13 GMT

@BKNS27 wrote:
@timgoe
Did you reply to the text from Rogers confirming with YES that you are porting your number over to PM with the Rogers SIM in your phone.
There is a 90 minute window for you to reply or porting will be cancelled.
If you missed the text then contact Rogers to resend the text to you again.

Failing to respond to the text message from Rogers (or even the port completely failing) would not prevent the customer from sending text messages or making outgoing phone calls using the Public Mobile service.