topic Re: Updating payment method in Get Support

Updating payment method

Ssb28 — Wed, 14 Jan 2026 18:05:38 GMT

Hi, I'm trying to update my Visa debit to pay for my new subscription. And every time I put in the card number it says it cannot process the payment update. I've tried all the suggestions I don't know what is going on and how to fix this problem.

Re: Updating payment method

porcupine — Wed, 14 Jan 2026 16:24:47 GMT

Click on the pink envelope in the bottom right corner for help and follow the prompts

Re: Updating payment method

hTideGnow — Wed, 14 Jan 2026 16:28:00 GMT

hi @Ssb28

PM payment system is glitchy sometimes

if your plan not expired or suspended yet and you still have time, please wait a day or even longer before you try again. When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled)

but if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or Loblaws or No Frills and then load the voucher using *611 or My Account

This is the full list of retails that you can buy vouchers. Vouchers in some stores need to wait 24 hours, but vouchers from Shoppers and Loblaws can be redeemed immediately:
https://www.publicmobile.ca/en/payment-voucher

On top of physical stores, you can also buy online with extra service fess: buy from muskbird.com , ding.com , recharge.com