topic Re: Phone call issues in Get Support

Phone call issues

IvanK — Tue, 13 Jan 2026 21:59:36 GMT

Hello, I can't make it receive phone calls anymore. This started yesterday. My data still works.

Re: Phone call issues

hTideGnow — Tue, 13 Jan 2026 22:03:17 GMT

hi @IvanK

try reboot the phone and reset network settings

and what phone do you have? check if your phone can access VoLTE on PM network using the IMEI checker here:

https://www.publicmobile.ca/en/get-help/articles/volte

Re: Phone call issues

jb66 — Wed, 14 Jan 2026 01:28:16 GMT

Hi IvanK,

I too have the same issue. I noticed it this morning. Please let me know if you find a solution.

Thanks

Re: Phone call issues

hTideGnow — Wed, 14 Jan 2026 01:30:57 GMT

hi @jb66

did yo follow what I suggested above? did you check the IMEI checker?

and check if any Telus outage:
https://www.telus.com/en/mb/outages

or you can ask PM support agent to refresh your account

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Phone call issues

IvanK — Wed, 14 Jan 2026 01:36:24 GMT

I restarted my phone. I also did a network restart. I have been trying to talk to a PM agent. I am waiting for a response. I also tried using the IMEI checker, but it was saying that my phone wasn't valid or something.

Re: Phone call issues

hTideGnow — Wed, 14 Jan 2026 01:38:01 GMT

hi @IvanK

if the IMEI checker says the phone is not compatible, then the device itself could be the issue, what phone is that?

Re: Phone call issues

IvanK — Wed, 14 Jan 2026 01:41:36 GMT

And I have a Huawei P20, so it is quite an old phone.

My brother has also heard of similar situations in the last 2 days from people that are from different service providers as well.

Re: Phone call issues

jb66 — Wed, 14 Jan 2026 01:46:26 GMT

i did restart the phone , and did a reset. no change

the imei came up with

check mark - for VoLTE Network

- 5G spped

- E sim

Not sure what I am looking for ???? Sorry

Re: Phone call issues

jb66 — Wed, 14 Jan 2026 01:51:18 GMT

VoLTE is turned on in my settings.

Preferred network type is set to " 5G (recommended)"

Re: Phone call issues

jb66 — Wed, 14 Jan 2026 01:53:30 GMT

No outages showing. My wife has the same brand of phone (umidigi ), she was having issues yesterday, but is working today.

Re: Phone call issues

IvanK — Wed, 14 Jan 2026 02:04:09 GMT

I can't figure out how to change those settings. I can't find them.

Re: Phone call issues

slusagm — Wed, 14 Jan 2026 02:38:44 GMT

@IvanK @jb66

Are you in Manitoba?

Huewai and Umidigi are not on OM's VoLTE whitelist and look like there is either no more 3G network in your area or 3G is down. Wait for what PM response, but there is a chance you need another compatible phone that can use VoLTE for voice calls on PM network

Re: Phone call issues

IrinaBich — Wed, 14 Jan 2026 02:56:34 GMT

The same problem with my wife phone , started yesterday.

Re: Phone call issues

computergeek541 — Wed, 14 Jan 2026 02:57:20 GMT

Re: Phone call issues

IrinaBich — Wed, 14 Jan 2026 03:02:34 GMT

Isn't up to you phone , its mobile issue

Re: Phone call issues

IrinaBich — Wed, 14 Jan 2026 03:03:36 GMT

No , its common problem now with different phones

Re: Phone call issues

slusagm — Wed, 14 Jan 2026 03:09:11 GMT

@IrinaBich you didn't give any details and you cannot just comment saying it is a common issue with different phones

Please tell is what phone you have, what you tried and which area you are at. Most importantly, what problem you have, voice? Data??

Re: Phone call issues

IvanK — Wed, 14 Jan 2026 03:19:25 GMT

Yes, I am in Manitoba. I do believe that it has to do with my old phone and 3G.

Re: Phone call issues

slusagm — Wed, 14 Jan 2026 03:22:32 GMT

@IvanK yes, 3G is shutting down in Manitoba, probably already shut down in your area:

https://www.publicmobile.ca/en/get-help/articles/3g-shutdown