topic Re: Cancel service in Get Support

Cancel service

Jadehonce — Tue, 13 Jan 2026 23:06:04 GMT

I just signed up but don’t like that I can’t speak to a human, and want to cancel my account. What’s the steps to do this.

Re: Cancel service

abtest — Tue, 13 Jan 2026 23:36:08 GMT

@Jadehonce- if you want to keep your number, sign up with another provider and port/transfer your number to that provider. Since PM is prepaid, there will be no refund for unused days.

Re: Cancel service

hairbag1 — Tue, 13 Jan 2026 23:51:11 GMT

@Jadehonce

as you've already paid and there's no refunds...why not activate your new account and test drive Public Mobile for at least 30 days. If you still wanna cancel, port out to new network and your Public Mobile account will deactivate automatically.

Re: Cancel service

slusagm — Wed, 14 Jan 2026 00:30:22 GMT

@Jadehonce

if you really don't want to stay with Public Mobile and you no longer need the number, you will have to disable Autopay so PM won't continue charging you

Just login My Account -> Payment -> Manage Subscription and then toggle off "Subscribed" to disable autopay