topic Re: Unresolved issue with my payment in Get Support

Unresolved issue with my payment

JuliaSiebert — Wed, 14 Jan 2026 00:06:56 GMT

A few days ago I paid for my monthly subscription to Public mobile with an eSIM and the payment has successfully gone through. Then, a day later I got a text saying there was an unresolved issue with my payment and my plan is frozen until I update payment details. I have tried to update payment details but it just wants to make me buy a new subscription and start from zero but I have already paid for this month! I don't want to pay again!! help!

Re: Unresolved issue with my payment

slusagm — Wed, 14 Jan 2026 00:15:19 GMT

so, did the bank or credit card reversed the payment? It will be very trouble if that is the case

but you can check with PM direct and try to find a solution.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Unresolved issue with my payment

hairbag1 — Wed, 14 Jan 2026 00:28:06 GMT

@JuliaSiebert

did you leave Kodoo or Telus owing money on your account ? Public Mobile is a cousin to those 2 companys and if you did a charge back or owe them money, it'll affect your Public Mobile activation.