topic Re: Double charge in Get Support

Double charge

AnielaK — Tue, 13 Jan 2026 22:43:15 GMT

I was double charged on my credit card in the dame day

porcupine — Tue, 13 Jan 2026 22:44:48 GMT

You will need to contact an agent for help. in the bottom right corner hit the envelope and follow the prompts

CSA_PM — Tue, 13 Jan 2026 23:13:04 GMT

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.