topic Porting issue in Get Support

Porting issue

SJHbuttercut — Tue, 13 Jan 2026 21:18:42 GMT

Who do I talk to about making sure that my phone was ported over properly to virgin.

some of my contacts can only text me and they cannot call me, so I believe it has not been fully ported properly

thank you

Re: Porting issue

computergeek541 — Tue, 13 Jan 2026 21:20:15 GMT

@SJHbuttercut wrote:
Who do I talk to about making sure that my phone was ported over properly to virgin.
some of my contacts can only text me and they cannot call me, so I believe it has not been fully ported properly

You would need to discuss any issues with Virgin as the carrier receiving the phone number is responsbile for all customer service and troubleshooting relating to any phone number porting. Is your Public Mobile service still working? If your Public Mobile service is still working, your number has not been porting over. This would be need to be discussed with Virgin if that is the situation.

Re: Porting issue

hTideGnow — Tue, 13 Jan 2026 21:48:53 GMT

hi @SJHbuttercut

did you ever receive a Porting Authorization text from PM and you replied Yes within 90 mins?