topic Re: Mobile data not turning on in Get Support

Mobile data not turning on

Blahblah3 — Tue, 13 Jan 2026 20:07:29 GMT

App shows I have used 75% of data 8.48gb out of 10gb, so I have some data left. But mobile data is not turning on but Incoming and ongoing calls are working fine.

Re: Mobile data not turning on

softech — Tue, 13 Jan 2026 20:59:25 GMT

@Blahblah3

make sure you do not have mobile data limit enabled on your phone

Reset network Settings on your phone after a device reboot

You can also test your sim card with another phone if you have a physical sim

Re: Mobile data not turning on

BKNS27 — Tue, 13 Jan 2026 21:46:50 GMT

@Blahblah3

There was a glitch in the past that a notice was given out as an error. I got the same notice about 1-2 months ago.

To check the current data usage. Login into the PM app then swipe down on the screen to refresh the data usage.
The usage is up to date on the PM app and website. PM updates your usage twice a day…around noon and around midnight.

Re: Mobile data not turning on

computergeek541 — Tue, 13 Jan 2026 22:30:34 GMT

@BKNS27 wrote:
@Blahblah3
There was a glitch in the past that a notice was given out as an error. I got the same notice about 1-2 months ago.
To check the current data usage. Login into the PM app then swipe down on the screen to refresh the data usage.
The usage is up to date on the PM app and website. PM updates your usage twice a day…around noon and around midnight.

The app or the self serve account website showing the amount of data wouldn't prevent data from being used (although it is possible that the customer could be out of data but not know it becasue of that). The customer isn't able to use mobile data.