https://productioncommunity.publicmobile.ca/t5/Get-Support/E-sim/m-p/1399067#M955948 <P>I accidentally activated my e sim on my old phone. I didn't receive a QR code and was confused. Is there a way to transfer or deactivate my e sim to my new phone, or receive a new QR code?&nbsp;</P> Tue, 13 Jan 2026 19:15:51 GMT aisss 2026-01-13T19:15:51Z https://productioncommunity.publicmobile.ca/t5/Get-Support/E-sim/m-p/1399067#M955948 <P>I accidentally activated my e sim on my old phone. I didn't receive a QR code and was confused. Is there a way to transfer or deactivate my e sim to my new phone, or receive a new QR code?&nbsp;</P> Tue, 13 Jan 2026 19:15:51 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/E-sim/m-p/1399067#M955948 aisss 2026-01-13T19:15:51Z https://productioncommunity.publicmobile.ca/t5/Get-Support/E-sim/m-p/1399072#M955950 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/636661">@aisss</a>&nbsp;</P><P>does the eSIM work on the old phone?</P><P>eSIM cannot be moved.&nbsp; BUT Luckily, you can<SPAN>&nbsp;</SPAN><STRONG>get a replacement via the app</STRONG></P><P><SPAN><STRONG>To rebuy new eSIM ,</STRONG>&nbsp;first, download the app on the correct phone and login.&nbsp; If you have problem with receiving 2FA code, click "Didn't Receive code" or "Resend code" and choose either Send email or Send voice message</SPAN></P><P><SPAN>Once logged in, Click&nbsp;<STRONG>Account</STRONG>&nbsp;from the bottom, then&nbsp;</SPAN><SPAN>click&nbsp;</SPAN><STRONG>Purchase SIM Card</STRONG><SPAN>&nbsp;and&nbsp;select&nbsp;</SPAN><STRONG>eSIM</STRONG><SPAN>.&nbsp;</SPAN></P><P><SPAN>Once it confirms your phone is eSIM compatible, click&nbsp;<STRONG>Pay $&nbsp; and Install</STRONG></SPAN></P> Tue, 13 Jan 2026 19:24:28 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/E-sim/m-p/1399072#M955950 softech 2026-01-13T19:24:28Z