topic Re: Data not working in Get Support

Data not working

ColeSc — Tue, 13 Jan 2026 15:23:44 GMT

Plan renewed today and now data won't connect. Tried all the basic troubleshooting methods suggested still nothing.

Re: Data not working

hairbag1 — Tue, 13 Jan 2026 15:25:07 GMT

@ColeSc

try restarting your cellphone.

try a network reset.

Re: Data not working

ColeSc — Tue, 13 Jan 2026 15:27:18 GMT

Already did that and all the usual, reset network settings, airplane mode, reset phone still won't connect

Re: Data not working

hTideGnow — Tue, 13 Jan 2026 15:31:11 GMT

hi @ColeSc

you will need PM support agent to check and help

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Data not working

hairbag1 — Tue, 13 Jan 2026 15:32:41 GMT

@ColeSc

log in to your account to confirm if you have data remaining. Then click the orange chat bubble on lower right side of page to start the process to contact Customer Support for their help.

Re: Data not working

ColeSc — Tue, 13 Jan 2026 15:32:50 GMT

I did waiting on a response, just frustrating to lose a few days of data I pay for every couple months

Re: Data not working

ColeSc — Tue, 13 Jan 2026 15:34:06 GMT

Yeah I did both of those already IM trying to expedite the process by coming here and posting about it because otherwise it takes multiple days for an issue to even be acknowledged

Re: Data not working

hairbag1 — Tue, 13 Jan 2026 15:38:10 GMT

@ColeSc

agreed it takes way to long...but hang in there. In the mean time, restart your cellphone occasionally to see if anything improves. Come back here and let us know when it's fixed.

Re: Data not working

ColeSc — Tue, 13 Jan 2026 16:01:30 GMT

They got it resolved in record time well done team and thank you