topic Re: SIM card in Get Support

SIM card

Rale — Tue, 13 Jan 2026 22:39:18 GMT

Hi, I subscribed to a mobile plan and paid for a SIM card 5 days ago. But I did not receive any payment confirmation with the order number, so I cannot track the shipment of my new SIM card. Can you check if my order is placed correctly? When I log in to my profile, I have the option to continue the Activation process, which I can not proceed with since I don't have a new SIM card. Please help by providing clarification and the status of my order.

Thanks,

Re: SIM card

hTideGnow — Tue, 13 Jan 2026 15:29:50 GMT

hi @Rale

sim card usually ship and received in a week , but it could also take as many as 2 to 3 weeks

but you can ask PM support agent to confirm if your order went through and if the sim is on the way

You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: SIM card

hairbag1 — Tue, 13 Jan 2026 15:35:19 GMT

@Rale

could take a few weeks to arrive via Canada Post. Alternative...get one on Amazon for $5 with FAST shipping...free shipping if you or friend has a Prime account.