https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-send-text-messages/m-p/1398985#M955910 <P>@&nbsp;</P><P>make sure the old carrier sim is really turned off, then try Reset network settings after a device reboot</P><P>Then check again, also confirm both incoming and outgoing calls work</P><P>If text still an issue and if he has an Android, try uninstall Google Message (or Uninstall Update if that is the only option) and then reinstall after a device reboot.&nbsp; That would force a RCS re-registration&nbsp;</P> Tue, 13 Jan 2026 12:51:05 GMT softech 2026-01-13T12:51:05Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-send-text-messages/m-p/1398980#M955908 <P>My dad is able to receive text messages (I believe because they are RCS) but isn’t able to send anything. &nbsp;I’m a few hours away so not able to look at the phone right now. Any tips? It looks like he’s got the eSIM as the primary and the SIM 1 from old carrier is turned off&nbsp;</P> Tue, 13 Jan 2026 09:56:53 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-send-text-messages/m-p/1398980#M955908 Shayne8 2026-01-13T09:56:53Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-send-text-messages/m-p/1398985#M955910 <P>@&nbsp;</P><P>make sure the old carrier sim is really turned off, then try Reset network settings after a device reboot</P><P>Then check again, also confirm both incoming and outgoing calls work</P><P>If text still an issue and if he has an Android, try uninstall Google Message (or Uninstall Update if that is the only option) and then reinstall after a device reboot.&nbsp; That would force a RCS re-registration&nbsp;</P> Tue, 13 Jan 2026 12:51:05 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-send-text-messages/m-p/1398985#M955910 softech 2026-01-13T12:51:05Z