topic Re: Some questions after activating in Get Support

Some questions after activating

EdmondY — Tue, 04 Jan 2022 23:16:58 GMT

Hi!

I'm trying to figure out some things after activating, here's my questions:

1. Is it free to call 611 1-855-4Public to access the automatic system for managing the account even if I place the call from my cell phone? I'm on the $10 limited plan so I don't want it counting towards my minutes.

2. is MMS also included in my plan? It just counts towards my text messages correct?

3. Is it also free to turn on data to access the self serve system? Is data access for accessing the Public Mobile site and MMS also throttled? I'm having trouble trying to pull anything up without a very long delay (few minutes per page) to access self serve to check usage as I don't have a data plan or bucket on the account.

4. I cannot be billed for any usage that I didn't pay for even if there's a balance on my account correct? If I kept data on for MMS, I can't be billed for accidental usage as it's blocked right?

Thanks for taking a look at my questions, it would be much appreciated if they would be answered! 🙂

Re: Some questions after activating

Cheetah24 — Sun, 24 Jun 2018 07:42:23 GMT

Hi,

I leave it for more experienced members to answer the first three questions. Here's the answer to the fourth question. 🙂

4) Correct. you only get what you payed for upfront. If your minutes are over for example (used all your 50 minutes) you will not be able to make any outgoing calls.

Re: Some questions after activating

EdmondY — Sun, 24 Jun 2018 07:49:35 GMT

Oh good, so it's impossible to get unexpected charges even so if I don't keep a eye on my usage, I can't use more than what I paid for! 🙂

Re: Some questions after activating

DL00 — Sun, 24 Jun 2018 10:43:05 GMT

Here are what I believe are the answer to your questions.

1. Any airtime will deduct minutes from your plan.

2. I don't believe mms is included.

3. Data will not work on the plan at all.

4. You will not be able to acces any service that you haven't paid for. So no overage charges.

Re: Some questions after activating

will13am — Sun, 24 Jun 2018 13:05:06 GMT

I pulled this post from the announcement forum on this plan. This should cover all the questions.

https://productioncommunity.publicmobile.ca/t5/Announcements/Plan-updates-new-10-limited-talk-and-text-plan/td-p/233167

Re: Some questions after activating

LEGO — Sun, 24 Jun 2018 15:02:33 GMT

@EdmondY

1) It is free

2) MMS is included

3) You wont be able to access Internet from your mobile unless you purchase Data add-on

4) Prepaid service – you cannot be billed for something you did not paid

Re: Some questions after activating

srlawren — Sun, 24 Jun 2018 17:59:51 GMT

@will13am wrote:
I pulled this post from the announcement forum on this plan. This should cover all the questions.

https://productioncommunity.publicmobile.ca/t5/Announcements/Plan-updates-new-10-limited-talk-and-text-plan/td-p/233167

Indeed it does:

@EdmondY from this last pic, I am going to say that calls to *611 don't use up airtime but I'm not sure about the toll-free line. I would try to use only *611 from the phone to be safe. If you are calling from a landline or a friend's phone, use the toll-free number.

Re: Some questions after activating

EdmondY — Mon, 25 Jun 2018 01:10:57 GMT

For the answer of my thrid question, I know I can't access the public internet but it seems that I can turn on LTE to access self serve on Public Mobile's site without any charges as I don't see anything changed on my account, including the balance, and I don't have a data add on either. It shows up in usage that I used something but access to the self serve page is really slow so I wondering if it's artifically throttled.

Also, if anyone can answer this, it doesn't matter what size the image is but MMS is included regardless despite how it uses data services to complete it right? It just takes one off my allotment for said message correct?

Re: Some questions after activating

DL00 — Mon, 25 Jun 2018 01:13:30 GMT

I just checked. Calls to the toll free line don't use up minutes.

Re: Some questions after activating

EdmondY — Mon, 25 Jun 2018 01:16:30 GMT

Oh that's good to know as well but *611 should be enough to manage the account anyway, just want to double check! Thanks! 🙂

Re: Some questions after activating

DL00 — Mon, 25 Jun 2018 01:17:07 GMT

I was just trying to test MMS and came to the realization that my APN Settings aren't properly setup. I guess I'll have to sort that out at some point.

What I did discover is that my phone told me the picture I was trying to send was too large, so it compressed it. Since my APN Settings arn't correct it couldn't actually send the message.

I'm not sure if this helps but I thought I'd share in case it was useful.

Re: Some questions after activating

Anonymous — Mon, 25 Jun 2018 01:54:44 GMT

@EdmondY wrote:
. . .
Also, if anyone can answer this, it doesn't matter what size the image is but MMS is included regardless despite how it uses data services to complete it right? It just takes one off my allotment for said message correct?

@EdmondY, If the image goes through (there might be some general image size limits, or as already mentioned, the phone might comress the image), then the image goes through. has no impact on your data usage. MMS is 'free'.

Re: Some questions after activating

EdmondY — Mon, 25 Jun 2018 02:51:19 GMT

Just to confirm, it just counts as one message used right?

Re: Some questions after activating

Anonymous — Mon, 25 Jun 2018 14:07:06 GMT

@EdmondY, It should be counted as one message. However, if the text is long, it gets split into multiple messages and is counted as multiple messages.